Privacy Policy

Introduction

Vanaways UK Limited ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you interact with us. Our registered address is 68 Macrae Road, Eden Office Park, Ham Green, Bristol, BS20 0DD.

Information We Collect

We may collect the following types of personal information:

• Personal details such as name, date of birth, address, employment information, and contact details
• Banking and financial information including income and expenditure
• Lifestyle and home ownership information
• Computer and device identifiers, IP addresses, and cookies
• Communication records including emails and call recordings

How We Use Your Information

We use your personal information for the following purposes:

• Administering vehicle quotes and finance applications
• Anti-fraud and anti-money laundering checks
• Identity verification
• Assessing financial risks and credit scoring
• Processing finance agreements and payments
• Debt recovery where applicable
• Market research and statistical analysis
• Regulatory compliance

Automated Decision-Making

We do not use automated decision-making or profiling in relation to your personal data.

Data Sharing

We may share your data with the following categories of third parties:

• Third-party service providers who assist in our operations
• Insurance providers
• Fraud prevention agencies
• Regulators and law enforcement agencies
• Carefully selected credit providers who may offer you finance

Data Retention

We only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

Your Rights

Under data protection legislation, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent at any time where applicable

Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. You can manage your cookie preferences through your browser settings at any time.

Complaints

If you have a complaint about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). Visit ico.org.uk for more information.